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Myths of IT Service Management

Myths of IT Service Management
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Very interesting (but really short) presentation, a little ‘product placement included’ but it’s worth to see, as it shows reality, about we very often forgot when jumping into the vortex of process design.

How the reality can be far from visionJand how often does it take place, you can see the following presentation by CA Technologies.

The presentation: The Three Myths of IT Service Management.

Photo by philwirks

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