Friends often ask me to recommend a book that will introduce them to the world of ITIL. And to set the scene right, they are not interested in ITIL Foundation, as they just would like to understand what ITIL is all about. Recently, I had to deal with employees, which quite quickly had to convey…
On Novemeber, 20th 2012 there will be a seminar organized by PMI Poland – Krakow Chapter about the needs of ITSM organizations from the Project Management organizations.…
The mentioned ‘bad practices’ are not the only bad practices I met in the projects, but in my humble opinion, these are the most popular and the most severe for the IT service improvement projects. What is more, one of the bad practice led very often to another one (it’s the same like with ITIL…
I’ve just recived an e-mail about with a very special offer, you don’t to buy anything but you will gain a free access (valid till the end of June’2010) to books on: ITIL, Prince2, Managing Successful Projects, Managing Sucessful Programmes, P3O,……
Now I’m totally busy with my postgraduate course (in process management, I’ll write about it a little later) and with rehersal for my exams for ITIL Service Manager certification. I’v attached flashcards created by me which are helping me with the knowledge rehershal for IT Service Manager exams.…
Sorry, this entry is only available in Polish.…
Six Sigma is a methodology used in quality management, that was created in the early 80’s of the twentieth century by Bob Galvin and Bill Smith from Motorola. Nowadays, Six Sigma can be seen at three different levels: the level of metrics – that is 3.4 defects per million opportunities (DPMO). the level of methodology:…
Last week I had an opportunity to talk with many people who were ‘fresh’ after an ITIL foundation training. One of the opinions gave me to think. “You know Mateusz, the whole ITIL is nothing new, and any reasonable manager can create those processes after a certain period of time.”…
According to Dilbert……
The first entry in the new series –‘frameworks in the management of IT’ will be devoted to ASL which stands for Application Service Library. Application Service Library already has 6 years and is a response of management applications service providers (PinkRoccade company – now part of Getronics) on the second version of the ITIL (ITIL…
