Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3)
Typically, the cost of foundation level e-learning course for ITIL v2 or v3 is more or less several hundred dollars, the cost of traditional one is often more than one thousand dollars. So, can one have an ITIL training cheaper or almost for free?
I think, the answer is yes, provided that you have a bit of self-denying and you can get used to e-learning.
So what’s the price? In some cases, it’s almost for free. You’ll pay up to $99, but if you are a resident of one of the following countries you pay only 17 $, and if you are a student the price is very appealing – only $ 19. For this price, you get the membership of the ACM.
But what about the ITIL? As a part of membership in ACM you gain access to the Skillsoft training library with more than 3000 e-courses and more than 1,000 books in Books24x7 and Safari Online libraries.
The following directly associated with ITIL items are available:
ITIL: The Service Desk and Incident Management
ITIL: Configuration and Release Management
ITIL: Problem and Change Management
ITIL: Financial and Security Management
ITIL: Service Level and Capacity Management
ITIL: Continuity and Availability Management
ITIL Foundation Overview
ITIL Cultural Awareness
TestPrep Information Technology Infrastructure Library Foundations (ITIL) – preparation for the ITIL Foundation exam (V2) (ITIL v2 mock exams)
Mentoring Information Technology Infrastructure Library Foundations (ITIL) – Sample questions for exams delivered daily via e-mail, there is also a possibility of e-mail consultations with a course mentor.
- ITIL V3 – and the ITIL Service Lifecycle
- ITIL V3 – Service Design Processes
- ITIL V3 – Service Design Fundamentals
- ITIL V3 – Service Strategy Fundamentals
- ITIL V3 – Continual Service Improvement Fundamentals
- ITIL V3 – Service Operation Processes
- ITIL V3 – Service Operation Principles and Functions
- ITIL V3 – Service Strategy Processes
- ITIL V3 – Service Transition Processes and Principles
- TestPrep ITIL V3 Foundation (ITV3F) – preparation for the ITIL Foundation exam (V3) (ITIL v3 mock exams)
- Mentoring ITIL V3 Foundation (ITV3F) – Sample questions for exams delivered daily via e-mail, there is also a possibility of e-mail consultations with a course mentor.
The trainings can sometimes be seemed a little tiring and lengthy (i think it’s caused by its redundancy introduced in order to better learn a course material), but meet their goals. You can also listen to a lector reading a course content and have access to training in the offline mode. After the completion of each of the courses and passing the test you can print a certificate of training completion.
In addition to this, you can find courses preparing for HDI Customer Support Specialist certification (CSS).
What’s more, it’s only a drop in the sea of all available courses, the total amount is more than 3000, and they relate to issues such as human resources management, finance, six sigma, project management, programming, marketing, Cisco, Microsoft, Novell, Sun, and many, many others – the full list of courses (though not necessarily the current one is available here.)
In the electronic library of books you can also find following ITIL-related publications:
“ITIL v3 Foundation Certification Training Program – Stephen Bajada (Books 24×7 library)
“Implementing ITIL Configuration Management” – Larry Klosterboer (Safari library)
There are also other books (for example 3th edition of PMBOK). Following links show the content of the libraries (unfortunately, you have to combine information from 2 sources, because there’s no one up-to-date list of available books).
The following links can be interested for you: