Last week I had an opportunity to talk with many people who were ‘fresh’ after an ITIL foundation training. One of the opinions gave me to think.
“You know Mateusz, the whole ITIL is nothing new, and any reasonable manager can create those processes after a certain period of time.”
I can partly agree with those words, but not the end. ITIL really is not any miraculous invention, but rather the discovery of ‘business laws’ that are governing the world of IT services. By the way, there was an awesome presentation on the subject by Ivor McFarlane (one of the authors Service Transition ITIL version 3) during the II Congress of itSMF Poland.
But does any reasonable manager will come to the same? I doubt. For sure, part of the processes would be like those in ITIL, but can we assume that every IT manager is reasonable?
The strength of a mature organization is that it appreciates people, but it’s not totally depended on them. The next ‘but’ – how long does it take to come to similar practices by herself, how many mistakes will she make? , and how much will they cost?
Therefore frameworks such as ITIL are useful, especially when they say: ‘You can take from me what you want, but if you don’t take that part, you’ll have the following consequences.’
To conclude, ITIL really is not something new, but perhaps it was not designed to be something new. ITIL enables organizations to begin form point closer to the optimum. ITIL brings the wisdom of experts and practitioners in the field of it service management. Why reinvent the wheel? You can take look into ITIL first, you do not have to take everything from it, but it is worth wondering why some processes are arranged in such a way and not in another.
I think, that following links can be interesting for you.
P.S. I’ve already mentioned of the handouts from II itSMF Poland Congress I’d like to recommend you also seeing the presentation of Leszek Maśniak from Gartner, in particular Hype Cycle charts, which shows that ITIL should be fully mature in 2012.