SIAM Foundation Body of Knowldege
SIAM (Service Integration and Management) also known as MSI (Multi-Sourcing Integration), SMI (Service Management Integration), SI (Service Integration), SMAI (Service Management and Integration), SI&M (Service Integration & Management) ‘is a management methodology that can be applied in an environment that includes services sourced for a number of service providers’. It is actually one of the hottest… (0 comment)

7 ITIL books for beginners
Friends often ask me to recommend a book that will introduce them to the world of ITIL. And to set the scene right, they are not interested in ITIL Foundation, as they just would like to understand what ITIL is all about. Recently, I had to deal with employees, which quite quickly had to convey… (0 comment)

In September, 2013 PMI (Project Management Institute) in cooperation with the IEEE (Institute of Electrical and Electronics Engineers) Computer Society has released an official extension to the Project Management Body of Knowledge 5th Edition (PMBOK). I must admit that I have been waiting a long time for this publication.… (0 comment)

Conference on project management and business analysis – Project Management & Analysis Summit – PAM Summit will be held in the first half of June 2013 in Krakow. The conference is organized by PMI Krakow and IIBA. The conference program is built around three major areas: Business Analysis, Project management (in particular the ‘agile methodologies’),… (0 comment)

One of the main sources of knowledge about IT management for me are various blogs. You can find there the most current and practical information about what is going in the world of IT Service Management. Because there are a few (in my opinion more than 10 less than 30) ‘good’ IT Management blogs, to be up to date… (0 comment)

I’d like to inform you that from November 25th to November 26th 2010 in Warsaw, the 5th International Poland Chapter 2010 will take place. The congress will be preceded by ‘Recognizing and resolving project conflict’ workshop led by Steve Flannes – the expert in interpersonal skills of project managers. Personally, The fifthv International PMI Congress… (4 comments)

Now I’m totally busy with my postgraduate course (in process management, I’ll write about it a little later) and with rehersal for my exams for ITIL Service Manager certification. I’v attached flashcards created by me which are helping me with the knowledge rehershal for IT Service Manager exams.… (1 comment)