During youtube browsing I found a collection of movies that are fragments of ITIL v3 lectures by Marco Cattaneo from Charles Stuart University. The movies can be found on the youtube, but for your convinience I put them together in one place. So it looks like the free ITIL foundation v3 training. There are not…
Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3) Typically, the cost of foundation level e-learning course for ITIL v2 or v3 is more or less several hundred…
How to create a service catalog or a service portfolio? What should a service catalog contain ? What attributes should services have? If you think that reading ITIL (even version 3) is enough to get answers to these questions, you are wrong. That’s why the ‘Service Catalog Community’ has been established – the organization which…
The new veriosn of ITUP (7.1.3) has been relased. You can download it from here.…
This post will be translated into English soon.…
The post is available in Polish only, sorry for your inconvenience.…
The post will be translated into English soon.…
ITIL version 3 has been available for almost a year and still has no ITIL Self-Assessment (MS Excel workbook allowing “simple” maturity assessment processes in the IT organization). Although several companies try to fill this gap, but theirs tools aren’t free. It all was true till now.…
In the previous article on ITIL Foundation 3 exam I recommended you a page with a sample version of the exam, if that is not enough for you I encourage you to check following sites:…
If you are interested in the sample ITIL v3 Foundation exam……
