During youtube browsing I found a collection of movies that are fragments of ITIL v3 lectures by Marco Cattaneo from Charles Stuart University. The movies can be found on the youtube, but for your convinience I put them together in one place. So it looks like the free ITIL foundation v3 training. There are not…
If you are already happy holders of ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification. “Red Badge” holders should attend in the accredited training – ITIL v3…
The first entry in the new series –‘frameworks in the management of IT’ will be devoted to ASL which stands for Application Service Library. Application Service Library already has 6 years and is a response of management applications service providers (PinkRoccade company – now part of Getronics) on the second version of the ITIL (ITIL…
The new veriosn of ITUP (7.1.3) has been relased. You can download it from here.…
This post will be translated into English soon.…
ITIL version 3 has been available for almost a year and still has no ITIL Self-Assessment (MS Excel workbook allowing “simple” maturity assessment processes in the IT organization). Although several companies try to fill this gap, but theirs tools aren’t free. It all was true till now.…
If you are interested in the sample ITIL v3 Foundation exam……
The post will be translated into English soon.…
Don’t you have ITIL version 3 books? Are you wondering, which version to choose? It is better to buy the book, PDF, or an online access?…
The post will be translated into English soon.…