If you are already happy holders of  ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification. “Red Badge” holders should attend in the accredited training – ITIL v3… (5 comments)

The first entry in the new series –‘frameworks in the management of IT’ will be devoted to ASL which stands for Application Service Library. Application Service Library already has 6 years and is a response of management applications service providers (PinkRoccade company – now part of Getronics) on the second version of the ITIL (ITIL… (1 comment)