What does ITSM need from Project Management
On Novemeber, 20th 2012 there will be a seminar organized by PMI Poland – Krakow Chapter about the needs of ITSM organizations from the Project Management organizations.… (0 comment)
All Posts in process management
What the KPI really are? Definition of KPI
KPI is the abbreviation for key performance indicators; I think that is probably one of the most abused words in the business language. I can safely say that it has gained the status of the so-called buzzword. Nowadays, practically there is no presentation of IT system or service system for, which does not use the… (1 comment)
Process Auditing – how to assess process maturity
During my daily duties I very often need to investigate the maturity of a process, such an action can be called the process audit. In the world of IT management, there are many models or frameworks that can help to assess the maturity of the organization or processes, for example: CMM, CMMI, COBIT, ITIL (the tool… (4 comments)
Good practices in IT matter
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Critical chain method
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ITUP – ITIL by IBM?
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Enterprise Process Description
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