SIAM Foundation Body of Knowldege
SIAM (Service Integration and Management) also known as MSI (Multi-Sourcing Integration), SMI (Service Management Integration), SI (Service Integration), SMAI (Service Management and Integration), SI&M (Service Integration & Management) ‘is a management methodology that can be applied in an environment that includes services sourced for a number of service providers’. It is actually one of the hottest… (0 comment)

7 ITIL books for beginners
Friends often ask me to recommend a book that will introduce them to the world of ITIL. And to set the scene right, they are not interested in ITIL Foundation, as they just would like to understand what ITIL is all about. Recently, I had to deal with employees, which quite quickly had to convey… (0 comment)

One of the main sources of knowledge about IT management for me are various blogs. You can find there the most current and practical information about what is going in the world of IT Service Management. Because there are a few (in my opinion more than 10 less than 30) ‘good’ IT Management blogs, to be up to date… (0 comment)

Now I’m totally busy with my postgraduate course (in process management, I’ll write about it a little later) and with rehersal for my exams for ITIL Service Manager certification. I’v attached flashcards created by me which are helping me with the knowledge rehershal for IT Service Manager exams.… (1 comment)

Welcome to First Edition of ‘IT Management Blog Carnival’. 15 posts were submited to this edition of carnival but only 8 went through the selection process. The next edition will be posted in one month. The submition deadline is on 31st October. Next time I’m going to add also not submitted posts, but found by… (0 comment)