SIAM (Service Integration and Management) also known as MSI (Multi-Sourcing Integration), SMI (Service Management Integration), SI (Service Integration), SMAI (Service Management and Integration), SI&M (Service Integration & Management) ‘is a management methodology that can be applied in an environment that includes services sourced for a number of service providers’. It is actually one of the hottest…
Friends often ask me to recommend a book that will introduce them to the world of ITIL. And to set the scene right, they are not interested in ITIL Foundation, as they just would like to understand what ITIL is all about. Recently, I had to deal with employees, which quite quickly had to convey…
The other day on Twitter I posted that the first issue of “Focus Forum” was published, which is a magazine by itSMF International, now a few words about its contents.…
As a part of an initiative called ‘Let’s manage IT’ (an initiative to help knowledge exchange between IT Managers) founded by Polish training company Conlea, there was an event organized on August, 17th in Krakow.…
Very interesting (but really short) presentation, a little ‘product placement included’ but it’s worth to see, as it shows reality, about we very often forgot when jumping into the vortex of process design.…
On Novemeber, 20th 2012 there will be a seminar organized by PMI Poland – Krakow Chapter about the needs of ITSM organizations from the Project Management organizations.…
The mentioned ‘bad practices’ are not the only bad practices I met in the projects, but in my humble opinion, these are the most popular and the most severe for the IT service improvement projects. What is more, one of the bad practice led very often to another one (it’s the same like with ITIL…
I just have found an information about an interesting free training (2h) on ITIL v3 implementation. It is being organized by Learning Tree.…
One of the main sources of knowledge about IT management for me are various blogs. You can find there the most current and practical information about what is going in the world of IT Service Management. Because there are a few (in my opinion more than 10 less than 30) ‘good’ IT Management blogs, to be up to date…
I’ve just recived an e-mail about with a very special offer, you don’t to buy anything but you will gain a free access (valid till the end of June’2010) to books on: ITIL, Prince2, Managing Successful Projects, Managing Sucessful Programmes, P3O,……
