I’ve just recived an e-mail about with a very special offer, you don’t to buy anything but you will gain a free access (valid till the end of June’2010) to books on: ITIL, Prince2, Managing Successful Projects, Managing Sucessful Programmes, P3O,…

Now I’m totally busy with my postgraduate course (in process management, I’ll write about it a little later) and with rehersal for my exams for ITIL Service Manager certification. I’v attached flashcards created by me which are helping me with the knowledge rehershal for IT Service Manager exams.

I think that you’ve noticed that i’m not posting for a while. It’s because I’m involved in a new interesting project – I’ve become a corportate blogger – now some of my posts will be posted on Comarch’s corportate blog.

Welcome to First Edition of ‘IT Management Blog Carnival’. 15 posts were submited to this edition of carnival but only 8 went through the selection process. The next edition will be posted in one month. The submition deadline is on 31st October. Next time I’m going to add also not submitted posts, but [...]

Just a quick news, if you go to The Art of Service website you’ll be able to subscribe theirs newsletter and then you’ll be given an oppottunity to download  for free “ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management”, which normally [...]

During youtube browsing I found a collection of movies that are fragments of ITIL v3 lectures by Marco Cattaneo from Charles Stuart University. The movies can be found on the youtube, but for your convinience I put them together in one place. So it looks like the free ITIL foundation v3 training. There are not [...]

If you are already happy holders of  ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification.

“Red Badge” holders should attend in the accredited training [...]

Sorry, this entry is only available in Polski.

Six Sigma is a methodology used in quality management, that was created in the early 80’s of the twentieth century by Bob Galvin and Bill Smith from Motorola.

Nowadays, Six Sigma can be seen at three different levels:

the level of metrics – that is 3.4 defects per million opportunities [...]

Last week I had an opportunity to talk with many people who were ‘fresh’ after an ITIL foundation training. One of the opinions gave me to think.

“You know Mateusz, the whole ITIL is nothing new, and any reasonable manager can create those processes after a certain period of time.”

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Inspired by IT Skeptic’s article “How to assemble all the ITSM reference library you need for $211”, I’ve decided to describe how cheaply (or even almost for free) one can get ITIL training (V2 and V3)

Typically, the cost [...]

According to Dilbert…

There is an widespread opinion that management of it services = ITIL, sometimes someone might also though about CobiT, but there are so many others standards or frameworks, which can be used in management of IT services: AS-8005, ASL, BiSL, CMM, CMMI, CobiT, COPC2000, EFQM, eSCM (SP2), eTOM, GFIM, ISO 20000 / 27001, [...]

How to create a service catalog or a service portfolio? What should a service catalog contain ? What attributes should services have? If you think that reading ITIL (even version 3) is enough to get answers to these questions, you are wrong. That’s why the ‘Service Catalog Community’ has been established – the organization which [...]

Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my [...]