During my daily duties I very often need to investigate the maturity of a process, such an action can be called the process audit. In the world of IT management, there are many models or frameworks that can help to assess the maturity of the organization or processes, for example: CMM, CMMI, COBIT, ITIL (the tool “ITIL process maturity self assessment”), P3M, OP3 (maturity of project management), etc.
However all of them are specific (created exactly for one particular area). But how to audit maturity of process that doesn’t which does not fall within one of the frameworks?
The solution to this problem may be a tool developed by the guru of process management – Michael Hammer, which was published in the article “The Process Audit” in the „The Process Audit” in Harvard Business Review nr 4/2007 – if you are not a subscriber of HBR, you can buy the article for just $ 6,50.
Hammer created its utility PEMM –(Process and Enterprise Maturity Model) in the form of two sheets:
The first sheet: describes the factors enabling the implementation of processes
The second sheet: describes the maturity of an organization
According to Hammer elements that enable the effective implementation of processes are:
- Design of process
- Process owner
However, these factors are not sufficient for an organization to develop high-performance processes. There are needed also so-called enterprise capabilities, which are:
- expertise in process modeling processes
The PEMM tool allows us to determine what enterprise capabilities or process enablers should be developed first for processes to be effective. The utility is able to identify the areas which are blocking the increase of process efficiency. What’s more the tool is simple and fairly intuitive to use and is being used in many organizations throughout the world. Before you think about using ‘heavy’ tools like CMMI, try the PEMM tool first. I’m recommending it.
Maybe following links can be useful for you: