Now I’m totally busy with my postgraduate course (in process management, I’ll write about it a little later) and with rehersal for my exams for ITIL Service Manager certification. I’v attached flashcards created by me which are helping me with the knowledge rehershal for IT Service Manager exams.… (1 comment)

Welcome to First Edition of ‘IT Management Blog Carnival’. 15 posts were submited to this edition of carnival but only 8 went through the selection process. The next edition will be posted in one month. The submition deadline is on 31st October. Next time I’m going to add also not submitted posts, but found by… (0 comment)

Just a quick news, if you go to The Art of Service website you’ll be able to subscribe theirs newsletter and then you’ll be given an oppottunity to download  for free “ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management”, which normally costs about 30 USD. It will be very helpful for… (2 comments)

If you are already happy holders of  ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification. “Red Badge” holders should attend in the accredited training – ITIL v3… (5 comments)

Six Sigma is a methodology used in quality management, that was created in the early 80’s of the twentieth century by Bob Galvin and Bill Smith from Motorola.   Nowadays, Six Sigma can be seen at three different levels: the level of metrics – that is 3.4 defects per million opportunities (DPMO). the level of methodology:… (5 comments)