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The key to good ITIL training is not …

Written By: Mateusz Jasny on październik 12, 2008 12 Comments

Comment posted Szkolenie z ITIL (prawie) za darmo by Juan Jimenez.

The key to good ITIL training is not the quality of the materials or the mock tests. The key is a good instructor who brings the materials to life and connects the real world to the theory of the framework. Without this, you wind up with people who can pass the test but can’t use ITIL for anything other than four letters on a business card, and think that ITIL is something you implement in organization, or worse yet, think implementing a tool is implementing ITIL. The whole thing falls apart, and then people think ITIL is a bad thing, when in fact the problem is not ITIL, it is the ignorance of the people trying to use it.

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12 Responses to “The key to good ITIL training is not …”

  1. Bartosz Górczyński on: 4 listopad 2008 at %H:%M

    Pełna zgoda. E Learning to jest opcja. Bez kosztu trenera, sali, obiadu, dojazdu.

    Ale też bez jakości trenera, przyjemności obcowania z innymi uczestnikami, dzielenia się doświadczeniem, a i zjeść trzeba.

    Jest taniej, ale czy lepiej? W warstwie teoretycznej można wkuć. Ale czy o teorię chodzi?

  2. PMIT on: 4 listopad 2008 at %H:%M

    Z doświadczenia wiem, że najlepsze są szkolenia podczas, których wywiązuje się dyskusja. I często większą wiedzę można wynieść z wymiany poglądów / doświadczeń a nie z samej teorii.
    Wiadomo, e-learning nie zastapi nigdy szkolenia stacjonarnego, czas potrzebny na przyswojenie materiału podobny, jakość niższa, cena też. Myślę, że to fajny sposób, żeby się zorientować w temacie, a na “prawdziwe” szkolenie choćby do kolegów z CT Partners warto zawsze się wybrać!

  3. Mike on: 9 listopad 2008 at %H:%M

    Dzięki!
    Świetna sprawa.
    Właśnie się zarejestrowałem.
    pozdrawiam

  4. Rick Lemieux on: 3 grudzień 2008 at %H:%M

    We offer some excellent online programs for all the V3 certification programs. The pograms were ctreated by ITIL V3 Experts with deep rooted practical experience and are accredited by ISEB. The delivery model is streaming video which includes the instructor lectures along with the student courseware online. We also offer tierred pricing for the International marketplace.

  5. Juan Jimenez on: 3 grudzień 2008 at %H:%M

    The key to good ITIL training is not the quality of the materials or the mock tests. The key is a good instructor who brings the materials to life and connects the real world to the theory of the framework. Without this, you wind up with people who can pass the test but can’t use ITIL for anything other than four letters on a business card, and think that ITIL is something you implement in organization, or worse yet, think implementing a tool is implementing ITIL. The whole thing falls apart, and then people think ITIL is a bad thing, when in fact the problem is not ITIL, it is the ignorance of the people trying to use it.

  6. Steve Lawless on: 4 grudzień 2008 at %H:%M

    I have run many advanced ITIL Managers (Masters) courses in the past with a mixture of delegates some of whom have done elearning to get their Foundation certificate. There is a huge gap in their ITIL knowledge, they lack the information that would have been passed on mb a trainer who has been there, and implemented ITIL processes. I actually had one delegate who took an on-line exam on the Friday before attending the Managers course on the Monday. He took the exam 3 times on-line before he passed. We had a challenging week……

  7. Rick Lemieux on: 8 grudzień 2008 at %H:%M

    Steve, I agree with your comments based on the type of online ITIL training programs that have been available so far. We spent several months working with enteprise clients to create a new online program that would enable students to walk away with the same experience that they get form the classroom. You can see a sample at http://www.itsmsolutions.com in the Product & Services section.

  8. Consulting Concepts, LLC on: 16 grudzień 2008 at %H:%M

    Interesting information as I am taking my first ITIL Course tomorrow and the exam on Friday. I already have a masters in IS and a masters in PM. Will it be that difficult for me? The sent us the manual prior to class.

  9. PMIT on: 18 grudzień 2008 at %H:%M

    I think, ther will be no problems for u, to pass it.. Good luck!

  10. Mohamed hassan on: 23 wrzesień 2009 at %H:%M

    Hi,

    Please let me know where i can take online training course for ITIL with good quality.

    I live at United arab of emirates.

    Regards,
    Mohamed

  11. Tomasz on: 25 maj 2010 at %H:%M

    Witam,

    Artykuł mnie mocno zainteresował. Mam jednak pytanie: czy po opłaceniu członkostwa otrzymujemy pełny dostęp do zasobów? Czy dodatkowo każdy materiał i ewentualny otrzymany certyfikat potwierdzający znajomość zagadnienia jest osobno płatny? Z góry dzięki za odpowiedź.

    Pozdrawiam,
    Tomek

  12. Faustino Mockus on: 21 lipiec 2010 at %H:%M

    Thanks for posting this…

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