ITIL, PRINCE2, other books – free trial

Mateusz Jasny — Tue, 15 Jun 2010 16:26:40 +0000

I’ve just recived an e-mail about with a very special offer, you don’t to buy anything but you will gain a free access (valid till the end of June’2010) to books on: ITIL, Prince2, Managing Successful Projects, Managing Sucessful Programmes, P3O,… Access is available on page

ITIL Service Manager – rehershal

Mateusz Jasny — Tue, 23 Feb 2010 07:47:56 +0000

Now I’m totally busy with my postgraduate course (in process management, I’ll write about it a little later) and with rehersal for my exams for ITIL Service Manager certification. I’v attached flashcards created by me which are helping me with the knowledge rehershal for IT Service Manager exams. Please find attached (or embeded) set [...]

ITSMF Poland – General Meeting

Mateusz Jasny — Fri, 27 Nov 2009 11:20:01 +0000

Sorry, this entry is only available in Polski.

Six sigma ITIL – how to reconcile?

Mateusz Jasny — Sat, 06 Dec 2008 10:55:10 +0000

Six Sigma is a methodology used in quality management, that was created in the early 80’s of the twentieth century by Bob Galvin and Bill Smith from Motorola.

Nowadays, Six Sigma can be seen at three different levels:

the level of metrics – that is 3.4 defects per million opportunities [...]

ITIL, what ‘s new in it?

Mateusz Jasny — Tue, 18 Nov 2008 19:41:03 +0000

Last week I had an opportunity to talk with many people who were ‘fresh’ after an ITIL foundation training. One of the opinions gave me to think.

“You know Mateusz, the whole ITIL is nothing new, and any reasonable manager can create those processes after a certain period of time.”

ITIL = Best Practices = Mediocrity

Mateusz Jasny — Tue, 16 Sep 2008 20:04:30 +0000

According to Dilbert…

The first entry in the new series –‘frameworks in the management of IT’ will be devoted to ASL which stands for Application Service Library. Application Service Library already has 6 years and is a response of management applications service providers (PinkRoccade company – now part of Getronics) on the second version of the ITIL [...]

Frameworks in management of IT

Mateusz Jasny — Fri, 05 Sep 2008 17:39:16 +0000

There is an widespread opinion that management of it services = ITIL, sometimes someone might also though about CobiT, but there are so many others standards or frameworks, which can be used in management of IT services: AS-8005, ASL, BiSL, CMM, CMMI, CobiT, COPC2000, EFQM, eSCM (SP2), eTOM, GFIM, ISO 20000 / 27001, [...]

A few facts about IT Service Management

Mateusz Jasny — Tue, 15 Jul 2008 21:38:59 +0000

Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my [...]

ITIL is important in External Service Provider selection

Mateusz Jasny — Wed, 25 Jun 2008 19:25:51 +0000

In February and May this year, Gartner published two reports on Help Desk outsourcing. The first relates to the American market, the second to the Western European.

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