During youtube browsing I found a collection of movies that are fragments of ITIL v3 lectures by Marco Cattaneo from Charles Stuart University. The movies can be found on the youtube, but for your convinience I put them together in one place. So it looks like the free ITIL foundation v3 […]more→
Articles tagged with: itil v3
If you are already happy holders of ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification.
“Red Badge” holders should attend […]more→
The first entry in the new series –‘frameworks in the management of IT’ will be devoted to ASL which stands for Application Service Library.
Application Service Library already has 6 years and is a response of management applications service providers (PinkRoccade company – now part of Getronics) on the second […]