Last week I had an opportunity to talk with many people who were ‘fresh’ after an ITIL foundation training. One of the opinions gave me to think.
“You know Mateusz, the whole ITIL is nothing new, and any reasonable manager can create those processes after a certain period of time.”
In February and May this year, Gartner published two reports on Help Desk outsourcing. The first relates to the American market, the second to the Western European.
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more→The post will be translated into English soon.
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