Just a quick news, if you go to The Art of Service website you’ll be able to subscribe theirs newsletter and then you’ll be given an oppottunity to download for free “ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management”, which normally costs about 30 USD. It will be very helpful for those who are implemnting ITIL v3 processes.
The book ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management in a very short way presents all processes from ITIL v3 and also contains a few case studies on ITIL v3 implementation projects and a very well developed ITIL v3 processes checklist which will be useful to find gaps in the IT Management processes accroding to ITIL v3 good practices (but it’s lack of ITIL v3 processes maturity assessment, which of course can be bought from the Art of Service shop). A small tip: If you hit ‘cancel’ first time you’ll need to erase cookies or use another browser from your computer.
dzieki ;] zaraz bede czytal (raczej tlumaczyL :D)
please send me implementation guide