The mentioned ‘bad practices’ are not the only bad practices I met in the projects, but in my humble opinion, these are the most popular and the most severe for the IT service improvement projects. What is more, one of the bad practice led very often to another one (it’s the same like [...]

I just have found an information about an interesting free training (2h) on ITIL v3 implementation. It is being organized by Learning Tree.

About two years ago I  published on this bog the post which became a big hit – it was about choosing the right certification for project manager (for yourself). It’s the high time to make the post up-to-date. There will be a small giveaway [...]

One of the main sources of knowledge about IT management for me are various blogs. You can find there the most current and practical information about what is going in the world of IT Service Management. Because there are a few (in my opinion more than 10 less than 30) ’good’ IT Management blogs, to be up [...]

I’d like to inform you that from November 25th to November 26th 2010 in Warsaw, the 5th International Poland Chapter 2010 will take place.

The congress will be preceded by ‘Recognizing and resolving project conflict’ workshop led by Steve Flannes – the expert in interpersonal skills of project managers.

Personally, The fifthv International PMI Congress [...]

I’ve just recived an e-mail about with a very special offer, you don’t to buy anything but you will gain a free access (valid till the end of June’2010) to books on: ITIL, Prince2, Managing Successful Projects, Managing Sucessful Programmes, P3O,…

Now I’m totally busy with my postgraduate course (in process management, I’ll write about it a little later) and with rehersal for my exams for ITIL Service Manager certification. I’v attached flashcards created by me which are helping me with the knowledge rehershal for IT Service Manager exams.

Sorry, this entry is only available in Polski.

I think that you’ve noticed that i’m not posting for a while. It’s because I’m involved in a new interesting project – I’ve become a corportate blogger – now some of my posts will be posted on Comarch’s corportate blog.

Welcome to First Edition of ‘IT Management Blog Carnival’. 15 posts were submited to this edition of carnival but only 8 went through the selection process. The next edition will be posted in one month. The submition deadline is on 31st October. Next time I’m going to add also not submitted posts, but [...]

Just a quick news, if you go to The Art of Service website you’ll be able to subscribe theirs newsletter and then you’ll be given an oppottunity to download  for free “ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management”, which normally [...]

Over a year ago I wrote an article about free Microsoft Project files browser / reader. I described the application called Live Project made by Kadonk.  Live Project has proved to be a great viewer of mpp files, dealing both with older versions of files such as MS Project and MS Project 2007 [...]

Today I’ve decided to host an IT Management Blog Carnival. I’m waiting for your posts till end of September. The carnivall post will show in the beginning of October. If everything goes OK, next carnivals will be posted on monthly basis.

During youtube browsing I found a collection of movies that are fragments of ITIL v3 lectures by Marco Cattaneo from Charles Stuart University. The movies can be found on the youtube, but for your convinience I put them together in one place. So it looks like the free ITIL foundation v3 training. There are not [...]

If you are already happy holders of  ITIL Service Manager Certificate (Manager’s Certificate in IT Service Management), which confirms your in-depth knowledge of all ITIL version 2 processes at manager-level, it is the highest time to start thinking of pursuing ITIL Expert certification.

“Red Badge” holders should attend in the accredited training [...]