There is an widespread opinion that management of it services = ITIL, sometimes someone might also though about CobiT, but there are so many others standards or frameworks, which can be used in management of IT services: AS-8005, ASL, BiSL, CMM, CMMI, CobiT, COPC2000, EFQM, eSCM (SP2), eTOM, GFIM, ISO 20000 / 27001, [...]
more→ITIL
Written By: Mateusz Jasny on August 25, 2008
4 Comments
How to create a service catalog or a service portfolio? What should a service catalog contain ? What attributes should services have? If you think that reading ITIL (even version 3) is enough to get answers to these questions, you are wrong. That’s why the ‘Service Catalog Community’ has been established – the organization which [...]
more→
Written By: Mateusz Jasny on July 15, 2008
3 Comments
Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my [...]
more→
Written By: Mateusz Jasny on June 25, 2008
1 Comment
In February and May this year, Gartner published two reports on Help Desk outsourcing. The first relates to the American market, the second to the Western European.
more→
Written By: Mateusz Jasny on May 27, 2008
No Comment
Written By: Mateusz Jasny on May 26, 2008
2 Comments
Now and again, I see people confused or are not sure about what the difference between Configuration Management and IT Asset Management is .
more→
Written By: Mateusz Jasny on May 15, 2008
1 Comment
This post will be translated into English soon.
more→
Written By: Mateusz Jasny on May 10, 2008
No Comment
The post is available in Polish only, sorry for your inconvenience.
more→
Written By: Mateusz Jasny on May 5, 2008
No Comment
The post will be translated into English soon.
more→
Written By: Mateusz Jasny on April 24, 2008
No Comment
The post will be translated into English soon.
more→
Written By: Mateusz Jasny on April 22, 2008
1 Comment
ITIL version 3 has been available for almost a year and still has no ITIL Self-Assessment (MS Excel workbook allowing “simple” maturity assessment processes in the IT organization). Although several companies try to fill this gap, but theirs tools aren’t free. It all was true till now.
more→
Written By: Mateusz Jasny on April 14, 2008
No Comment
In the previous article on ITIL Foundation 3 exam I recommended you a page with a sample version of the exam, if that is not enough for you I encourage you to check following sites:
more→
Written By: Mateusz Jasny on February 22, 2008
No Comment
If you are interested in the sample ITIL v3 Foundation exam…
more→
Written By: Mateusz Jasny on February 18, 2008
No Comment
The post will be translated into English soon.
more→
Written By: Mateusz Jasny on February 11, 2008
3 Comments
Don’t you have ITIL version 3 books? Are you wondering, which version to choose? It is better to buy the book, PDF, or an online access?
more→
