Last month I tried to answer the following question: “how to win people to project management, and show the value provided by project management”. While writing article doubts appeared, how can anyone be sure that project management contribute any value? Last week I got an answer to that question.…
Recently, I’ve found a Forrester report – ‘Managing IT Services From The Outside In – Establishing Realistic SLAs To Stabilize The Business Relationship’. 389 IT decision-makers were asked about their service management process (how they created SLA, and how they measured quality of IT services). Here are some interesting facts from this report (and my…
I would like to recommend you the webinar about IT Governance (I think it should be interesting, because there is not much valuable source on this topic), which takes place on July the 17th.…